Every incident reported, worked and closed — on time and on record.
Staff report an incident in seconds. Your IT department works it to closure. If it is still open after 24 hours, your managers are told automatically — and every step is kept for your data-protection records.
Three stages. One clock. Nothing forgotten.
Reporter
Any member of staff raises the incident: category, priority, what happened, evidence attached, and a tick if personal data is involved.
IT Department
IT is emailed at once, picks the ticket up, records what was found and done, and keeps the reporter informed by email.
Closed
A ticket closes only with resolution notes. The reporter gets them, and the record is kept with its full history.
Not closed in time?
After 24 hours the managers are emailed (Level 1). After 48 hours, senior management (Level 2). Automatically, once per level.
Built for the way your office already works
Raise a ticket in seconds
Category, sub category and detail, priority, a clear description and a file as evidence. Staff follow their own tickets under My tickets.
IT queue and assignment
One queue for the IT department: assign to me, status, priority and notes in one step, with the whole history on a timeline.
Automatic escalation
Open after 24 hours: managers are emailed. After 48 hours: senior management. Hours and recipients are set by your administrator.
Windows single sign-on
Staff are signed in with their Windows account — no new passwords. Roles come from your Active Directory groups.
Ready for data-protection reporting
Personal-data incidents are flagged. Every sign-in, change, download and email is logged. Export or print the incident register for any period.
Run it yourself, no code
Administrators manage users and roles, categories, priorities, statuses and escalation settings from simple admin pages.
Evidence that incidents were handled — when your regulator asks.
- Incident register for any period: how many closed within 24 hours, how many escalated.
- Print a single incident record, or save it as PDF, for your file.
- Email log proves who was told and when; audit log records every change and download.
- Attachments open only for people allowed to see the ticket.
Runs on your own servers
See it working on your own incidents
We install it on your server, connect it to your Active Directory and mail server, and train your IT team.